Teknor Apex

  • Technical Support Specialist

    Job Locations US-RI-Pawtucket
    Job ID
    2018-2344
  • Overview

    teknor apex logo

    Celebrating over 90 years…

     

    Teknor Apex Company is a privately held, global material science company founded in 1924 and headquartered in Pawtucket, Rhode Island.  We manufacture for our eight divisions in 9 locations in the U.S., and one each in Singapore, China, Belgium and Germany.

     

    In all our businesses we pride ourselves on our commitment to technical innovation, quality products and custom service.  Positions offered are both challenging and rewarding and have excellent growth opportunities.

    Responsibilities

    Join our IT Department as a Technical Support Specialist (PC Analyst). In this challenging, fast paced, collaborative environment you will be responsible to provide technical support to users. You will identify and resolve hardware, software and operator problems, make minor repairs or call vendors to supply the products and/or service necessary to support the user all while gaining valuable technical skills.

    • Installs new PCs with necessary software for the users or upgrades existing computers and/or software.
    • Provides ongoing support to the user community both onsite and remote i.e., troubleshooting hardware and software problems.
    • Interacts with vendors on the subject of computer equipment for service and repair and tracks status of equipment being serviced.
    • Participates in rotational 24x7 helpdesk support.
    • Works in conjunction with other areas to diagnose and resolve issues.
    • Handles set-up and disconnect of IT equipment for intra-office moves
    • Provides basic systems training to new users
    • Ensures confidentiality and data integrity at all times while working on systems.
    • Performs additional duties and responsibilities as assigned.

    Qualifications & Competencies

    • Bachelor's degree in Information Technology or  Associate degree with additional certifications (CompTIA A+ Certification, MOS)
    • Position requires between 2-3 years of PC experience (ie., Helpdesk, Technical Support)
    • Ability to lift, carry, move computer equipment (ie monitors, printers, CPU’s etc) on a daily basis, at times requires walking, reaching, bending and crawling into tight spaces.  
    • Experience with the following helpful (Windows 10, Office 2016, Office 365, Lotus Notes, etc)

    Our best performers possess the following core competencies: Stress Management * Problem Solving * Teamwork * Work Ethics and Values * Client Focus * Interactive Communication * Continuous Learning * Attention to Detail * IT Support and Troubleshooting * Analytical Thinking

     

    Teknor Apex has a long-standing history of caring for its employees.  We are committed to the philosophy of providing employees with a comprehensive and competitive benefits package.

    • Medical w/prescription drug coverage
    • Dental and Vision
    • Life Insurance
    • 401k w/company match 
    • Paid Holidays and Vacation
    • Flexible Spending Account (FSA)
    • Tuition Reimbursement
    • Employee Assistance Program (EAP)
    • Employee Wellness Program
    • Service Recognition 

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